IT Glue Dominates in the 2024 G2 Fall Awards: A Clear Leader in IT Documentation

IT Glue has once again proven its excellence in the IT documentation space, earning multiple accolades in the 2024 G2 Fall Awards. G2’s reports, based on real user reviews and satisfaction scores, highlight the top-performing software products across various categories. This year, IT Glue received numerous awards for its standout features, user satisfaction and implementation success, making it a trusted choice for IT professionals worldwide.

Let’s dive into some of the highlights from the awards and see how IT Glue has made a positive impact.

Leader across categories

The Leader badge is awarded to products that rank highly in both customer satisfaction and market presence. IT Glue earned Leader badges across multiple categories, cementing its status as a trusted and high-performing solution for IT documentation and management.

• Standard Operating Procedures – Overall – Ranked No. 1
• Standard Operating Procedures – Small Business – Ranked No. 1
• Standard Operating Procedures – Mid-Market
• Password Manager – Overall
• Password Manager – Small Business
• Password Manager – Mid-Market
• Knowledge Management – Overall
• Knowledge Management – Small Business
• Knowledge Base – Overall
• Knowledge Base – Small Business

These badges highlight IT Glue’s leadership in all four software categories – Standard Operating Procedures (SOP), Password Management, Knowledge Base and Knowledge Management Software – emphasizing its ability to meet the needs of businesses of all sizes and regions.

Additionally, IT Glue was ranked No. 1 and awarded Leader badges in the SOP category for the regional grids for Canada, Asia Pacific, EMEA and Europe.

Special badges: IT Glue’s key areas of excellence

IT Glue received several special badges that highlight its success in critical areas, like usability, implementation and user satisfaction. Here’s a breakdown of the notable badges:

• Best Results: Achieved the highest results score based on user feedback related to ROI, customer outcomes and overall satisfaction. This badge emphasizes IT Glue’s ability to deliver tangible results for users.
  • Awarded in the Password Manager and Standard Operating Procedures categories.
    
• Users Most Likely to Recommend: Based on high customer satisfaction scores, this badge reflects users’ likelihood to recommend the product to others. It highlights IT Glue’s strong reputation and trust among users.
  • Awarded in the Password Manager category for Mid-Market and Enterprise.
    
• Best Usability: Recognized for its exceptional usability, this badge shows that IT Glue’s interface and ease of use are among the best in the industry.
  • Awarded in the Password Manager and Standard Operating Procedures categories.
    
• Highest User Adoption: This badge indicates that users are quickly adopting and integrating IT Glue into their daily workflows, showing its intuitive design and usefulness.
  • Awarded in the Standard Operating Procedures category for Small Business and Mid-Market.
    
• Most Implementable: This badge recognizes IT Glue’s smooth implementation process, including ease of setup, training and time-to-go-live.
  • Awarded in the Standard Operating Procedures category for Mid-Market.

IT Glue’s leadership in the Standard Operating Procedures Software category

For the Standard Operating Procedures Software category, IT Glue was not only recognized as a Leader but also featured in both the Category and Regional Grids as well as the Momentum Grid. This highlights IT Glue’s continuous growth, favorability among customers and consistent performance year over year. The Category and Regional Grid below represent the Standard Operating Procedures (SOP) Software category, comparing products based on user satisfaction and market presence. Each product is plotted according to these two factors. Products in the Leaders quadrant, including IT Glue, excel in both categories, demonstrating high customer satisfaction and a significant market share, making them trusted solutions for SOP needs.

The Momentum Grid showcases the Standard Operating Procedures (SOP) Software category, with each product evaluated based on year-over-year growth in key areas such as employee count, web presence and social reach, combined with customer satisfaction. IT Glue’s position as a Leader reflects its impressive upward trajectory, consistently growing while maintaining high satisfaction levels among users. This placement emphasizes IT Glue’s expanding influence and continued customer trust in its SOP solutions.

Conclusion: Why IT Glue stands out

The 2024 G2 Fall Awards confirm that IT Glue remains a top choice for IT documentation, offering robust features, exceptional user satisfaction and strong market presence. Whether you’re managing passwords, standard operating procedures or knowledge assets, IT Glue delivers the tools and usability needed to optimize IT operations. Its recognition across multiple categories and regions showcases its global impact, making it a reliable solution for organizations of all sizes.

Ready to see how IT Glue can elevate your documentation processes and streamline your IT management? Schedule a demo today and discover why IT Glue is the trusted choice for IT professionals worldwide.