The Best of IT Glue in 2024: A Year of Innovation

The year 2024 was transformative for IT Glue, and we’re here to celebrate the biggest innovations that redefined IT documentation. From AI-driven features to enhanced lifecycle management and compliance tools, this year’s updates were all about making IT operations smarter, faster and more efficient. Let’s take a closer look at the top killer features that streamlined workflows and enhanced productivity for IT teams everywhere.

Cooper Copilot: AI that works smarter

Artificial intelligence took center stage in 2024, and IT Glue made it easier than ever to work smarter with Cooper Copilot, our AI engine for IT documentation. Cooper Copilot automates critical workflows, improves visibility and simplifies asset management across your IT environment. With AI doing the heavy lifting, you can focus on delivering value where it matters most. In 2024, we launched the Cooper Copilot features Smart Relate, Smart Create and Smart Assist to take IT documentation to a whole new level.

Smart Relate

Smart Relate automates the process of identifying and linking assets to one another, giving you intuitive visibility from a single pane of glass. Here are some Smart Relate capabilities we launched in 2024:

• Microsoft Users to Devices: Automatically link users to their devices for effortless tracking.
• Datto BCDR Appliances Linked to Agents: Establish clear relationships between appliances and corresponding agents.
• BitLocker Keys to Devices: Securely map BitLocker recovery keys to the devices they protect.
• Datto Networking SSID to Device: Improve network visibility by linking SSIDs to the devices using them.
• Datto RMM Device to Software: Map devices managed by Datto RMM to their installed software.

Smart Create

Smart Create revolutionizes IT environment documentation by generating clear, accurate summaries of critical IT areas for actionable insights. This AI-driven feature uses flexible asset templates to automate tedious documentation processes, including:

• Datto BCDR Backup Health: Instantly document Datto BCDR appliances and their associated agents with automatic relationship mapping. Access critical backup details at a glance, including total disk space used and the date of the last backup.
• Datto Networking Wireless: Automatically document wireless networks and passwords with intelligent automation, seamlessly linking them to their corresponding access points.
• Datto RMM Software Asset Tracker: Automatically link devices to the software they’re running and generate detailed lists of installed applications.

Smart Assist for Documents

Keeping documentation clean, up to date and clutter-free is essential for efficiency. Smart Assist automates stale asset cleanup and replicates proven processes, ensuring every team member works with accurate data.

Lifecycle management for IT teams

Managing the lifecycle of devices and assets is a challenge for any IT team. In 2024, IT Glue introduced tools that streamline warranty tracking, lifecycle management and proactive planning, helping teams stay organized and efficient.

Device Expiration Auto-Documentation

Stop guessing when devices are due for replacement. IT Glue now automatically tracks and documents device expiration dates, helping teams plan lifecycle management seamlessly.

Device Lifecycle Management in myITprocess

Get full oversight of a device’s journey, from procurement to disposal. Integrated details include warranty and lifecycle information for devices from HP, Lenovo, Dell and Cisco Meraki.

Enhanced compliance and security

Staying secure and compliant is more important than ever, and IT Glue delivered new features in 2024 to help IT teams enforce strong security protocols, automate compliance and reduce manual effort.

Password Policy Enforcement

Maintaining strong password hygiene is easier than ever. With IT Glue’s Password Policy Enforcement, you can enforce custom password rules, including type, length and complexity, across all organizations.

Automated Password Rotation

Network Glue takes password management up a notch with automated and scheduled password rotations, now supporting:

• Microsoft Entra ID
• Microsoft 365

Flexible options like on-demand rotations, organization specific scheduling rules and more ensure security that fits any dynamic IT environment.

SNMP v3 Discovery in Network Glue

Network Glue now supports SNMP v3 Discovery, providing encrypted communication and tighter access control when identifying network devices.

BitLocker Recovery Keys Auto-Documentation

Minimize downtime during lockouts with automatic logging and linking of BitLocker recovery keys to devices in Network Glue.

Integrations that streamline operations

IT Glue’s seamless integrations ensure you have all the data you need, exactly where you need it. In 2024, we introduced new integrations that improve visibility and make managing IT environments smoother and faster.

Datto Endpoint Backup Insights

IT Glue now integrates with Datto Endpoint Backup to deliver complete documentation of backups. With everything in one place, ensuring your environment stays protected has never been simpler.

Datto SaaS Protection User Insights

Gain detailed insights into user backup specifics, consolidating key information for faster troubleshooting and better decision-making.

Improved reporting and customization

Reporting doesn’t have to be a burden. In 2024, IT Glue introduced tools that simplify reporting, offering both high-level insights and detailed breakdowns to save time and keep teams on track.

Customizable Runbooks

Create tailored runbooks for core and flexible assets that save time and focus on the essential information you need. Schedule and automate exports to stay ahead.

Integrated Executive Summary Report in myITprocess

Simplify high-level data capture with professional, customizable summary reports for quick insights.

QBR Report Builder in myITprocess

Automate detailed quarterly business review reports, including Alignment, Budget and Strategic Roadmaps. With customizable agendas and easy duplication, recurring meetings are more streamlined than ever.

MyGlue: Now for internal IT teams

Originally designed for MSPs, MyGlue is now available for internal IT teams as well. Centralize IT documentation, streamline collaboration and resolve issues faster with this secure, intuitive tool.

IT Glue mobile app 2.0

The IT Glue Mobile App is the ultimate tool for IT professionals, offering reliable, on-the-go access to critical documentation anytime, anywhere. With Version 2.0, technicians can now enjoy a seamless, efficient experience, empowering them to troubleshoot faster and stay connected without interruptions.

Wrapping up the year

From AI-driven innovations, like Cooper Copilot, to enhancements in compliance, security and lifecycle management, IT Glue delivered game-changing features in 2024. These updates allow IT teams to stay ahead, operate efficiently and deliver exceptional value.

Want to see these features in action? Schedule a one-on-one demo and discover how IT Glue can transform your IT operations in 2025 and beyond.