Business Resilience: The Role of Attitude

So far in our series of blog posts on how to build a more resilient MSP, we’ve talked a lot about internal structural issues that help establish business resilience: financial resilience, continuous improvement and process focus, and the role that the HR department plays in all this. Now let’s talk about something that’s a little less concrete, but is every bit as important: attitude. Easy to say, hard to master. Let’s get to it.

First off, attitude in the context of your business refers to collective attitude. As the leader, it also refers to your individual attitude. If times get tough and you start running around like a chicken with its head cut off, you’re done. If you as leader are willing to calmly fight your way through whatever challenges arise, then your team will draw inspiration from that. If you’re the owner, I presume the skin you have in the game is all the motivation you need, but this goes for leadership at all levels.

Collective attitude is something you build into your culture. And a resilient attitude is a combination of determination and resourcefulness. That attitude of “it’s not over until we win” not only points you in the right direction, but it permits you to do whatever you need to win. Tap into collective creativity. If something isn’t working, be prepared to pivot. Be brutally honest – not brutal, but brutally honest about your strategies and tactics.

Think about the coronavirus situation. You probably came into this with an entire way of doing business that worked. Then, just like that, the old rules get thrown out the window. If you’re going to insist on doing the same things during and post-corona that worked before, you are doing your company and yourself a disservice. You have to be willing to let go of old habits and patterns that no longer serve you.

At IT Glue, a lot of good stuff is baked into how we do business, but we’ve had to make a few significant changes to our approach because of the current situation. That’s resilience – keep what works, discard what doesn’t, and always be prepared to fight, every single day.

If you’re good at what you do, and the vast majority of you are, then attitude is going to be one of the most important factors determining whether you fail, survive, or thrive in 2020 and beyond.

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