Introducing our Continuum Help Desk Integration
BY IT GLUE | September 26, 2018
Great news! The IT Glue and Continuum Help Desk integration is now available! In case you missed it, earlier this year Continuum’s VP of Product, Fielder Hiss, announced the integration during Continuum Navigate. While the integration was initially available to select partners, we are super excited to now have this available for everyone.
Our integration with Continuum Help Desk means one knowledge source for both your in-house and Continuum technicians. With one knowledge source, both parties are bound to save time they would have otherwise spent searching for the information needed to get the job done.
About the integration
Taking advantage of the Continuum Help Desk integration allows both your team and Continuum Help Desk technicians to access the same device information and knowledge in IT Glue, to service your clients with round the clock confidence.
To get started, you simply use our GlueConnect feature to grant Continuum Help Desk access to your IT Glue data. Essentially, this access allows them to be as productive as your in-house team, increasing all around efficiency for your clients.
This integration offers granular security control over which organizations you want to share with Continuum Help Desk, ensuring you still have complete control over your information in IT Glue. You will also have full visibility into Help Desk technicians’ activities, with detailed activity logs.
With all your information in one place, and available for both parties, you can start enhancing your productivity today. As always, you can access our Knowledge Base article here. Note: Due to technical constraints, this integration is unfortunately available only in the North American market.
Not an IT Glue partner yet? No problem! Sign up for a demo today to learn how our platform helps streamline your documentation and enhance your MSP’s overall efficiency.
Founded in 2013, IT Glue is the world leader in MSP documentation. Our integrations with leading PSA and RMM platforms, along with other communications tools, allows information to flow seamlessly throughout your organization, reducing the friction that creates wasted time for your techs. By eliminating this waste, IT Glue helps you improve your bottom line.
