IT Operations Q3 2023 Product Update Webinar Summary

IT Operations Q3 2023 Product Update Webinar Summary

During the IT Operations Q3 Product Update on August 22, 2023, we shared some exciting new features and updates released over the past few months. We also shared a product roadmap and a list of things you can expect from IT Glue, myITprocess and ConnectBooster in the near and far future.

This past quarter, our product innovation focused on these key themes: Business Continuity, Automation, Service Delivery, Client Collaboration and Automated Accounts Receivable.

Let’s take a look at what’s new! You can also view the recording of the IT Operations Q3 Product Update HERE.

Business Continuity

To ensure business continuity for any IT team, it’s crucial that your operations continue to run even in the face of potential emergencies. Additionally, your entire team must have access to your IT documentation at all times. This requires round-the-clock access to IT documentation and comprehensive backup documentation consolidated in one pane. Having access to backup details alongside the rest of your IT Glue documentation makes achieving compliance and securing your assets a breeze.

• COMING AUGUST 28! SSO Access Control Enhancement — Bypass Capability: The SSO Access Control feature allows you to enforce the use of SSO login for IT Glue should you wish to avoid local IT Glue logins. Coming soon, users on the SSO bypass list will be able to log in with SSO or with local credentials in case of an emergency.
• NEW! Password Export and Import With OTP Secret Key: With the IT Glue OTP feature, you can seamlessly access the OTP Secret Key, making the use of team-shared passwords easy and secure. OTP Secret Keys also allow you to import and export passwords, making onboarding a breeze and ensuring you can view crucial information even if you lose access to IT Glue.
• NOW LIVE! Offline Mode for Passwords (Beta Access): Offline Mode for Passwords gives you the confidence to ensure business continuity — with or without internet access. With the new IT Glue Offline Mode browser extension, information, such as user permissions, OTP codes, host-proof hosting and activity logs, will be preserved when using passwords during offline access.
• NEW! Datto SaaS Protection Integration: Auto-document Datto SaaS Protection details for Microsoft 365 and Google Workspace services directly in IT Glue for complete visibility and protection of your managed IT environments.
• NEW! Spanning Backup for Google Workspace and Microsoft 365: With Spanning for Microsoft 365 and Google Workspace integration in IT Glue, you can view your Mail, Calendar, Contacts and Drive backup details alongside the rest of your contact information in IT Glue. You can easily determine the user protection status for both Google and Microsoft solutions, along with other backup details in IT Glue, such as the last backup time, status, total protected asset size and asset backup time.
• COMING SOON! Datto BCDR DR Runbook: Similar to our Unitrends DR Runbook, Datto BCDR customers will be able to run a Disaster Recovery runbook directly from IT Glue. This feature provides you with up-to-date information about the continuity devices protected by Datto that need to be recovered, giving you confidence that disaster recovery will be executed within minutes, instead of hours.

Automation

Your tools should enable you to work smarter, handling a significant portion of the workload for you — and this is possible through automation. Smart, automated documentation can be your anchor during times of uncertainty and help you maximize efficiency daily.

• NOW LIVE! 1-Click AD Password Rotation: One of our most anticipated features, 1-Click AD Password Rotation, is now live and available to all IT Glue users with a Network Glue subscription. This feature lets you easily rotate on-premises Active Directory passwords directly in IT Glue with just one click to minimize credential stealing. The new password you rotate in IT Glue will be automatically updated in Active Directory as well, reducing human errors.
  • COMING SOON! Password Rotation Scheduler: For those with a high level of compliance needs, you will be able to create unique rules defining rotation frequency and password complexity for each organization.
  • COMING SOON! Password Rotation Custom Roles: To relieve administrators of the task of managing password matching, you can now delegate the administration of the Password Rotation feature to your technicians using custom role capabilities.
• COMING Q4! SNMP V3 in Network Glue: As cybersecurity threats become more advanced, compliance requirements get stricter for your clients or organization. As a result, SNMP v3 has gained popularity among network devices and information collectors, providing assurance that all your devices will be discovered.
• With the Datto Networking integration, you get real-time access to contextual hardware information alongside the rest of your documentation, allowing you to quickly identify the status of your hardware and troubleshoot any issues.
  • COMING SOON! Auto-Document Wi-Fi Credentials and Wireless Flexible Assets: Wi-Fi passwords are now automatically generated and stored within IT Glue as part of a Wireless Flexible Asset for a specific location. Additionally, all associated fields are thoroughly documented and tagged for the newly acquired site or sites. To keep this data automated and up to date, any information updated inside Datto Network manager will automatically be reflected in IT Glue.
• COMING AUGUST 28, 2023! Asset Archive Automation — Workflow Notifications: To further ensure operational efficiency and allow you to concentrate on essential tasks, IT Glue will now automatically remove all archived assets from your workflow rules. This ensures you won’t receive any unnecessary notifications or false alarms.
  • COMING SOON! Asset Archive Automation — Runbooks: You will soon also be able to automatically remove archived assets from your expiration list and runbooks.

Service Delivery

When it comes to your service desk, you want your team to efficiently manage tickets, decrease SLAs and reduce resolution times. You can achieve this by consolidating information in your documentation tool and PSA. Doing so will also enable you to reduce the cost-of-service delivery since you will no longer be wasting time looking for data across multiple systems and platforms.

• COMING SOON! IT Glue Auto-Suggested Flexible Assets in Autotask: With Auto-Suggested IT Glue Documentation in Autotask and BMS, you can view IT Glue Passwords and Documents automatically suggested inside an Autotask or BMS ticket, allowing technicians to resolve issues more efficiently by having the information they need right at their fingertips. In addition to seeing Documents and Passwords inside Autotask Tickets, we are adding an ability that allows you to set up rules for Flexible Assets, ensuring your team has all the relevant IT Glue documentation they need to resolve issues and close tickets faster.
• COMING SOON! Datto RMM Web Remote Launcher in IT Glue: To enhance the integration capabilities with Datto RMM, you will soon be able to initiate a web-based remote device session directly from IT Glue. This will be especially useful if your team happens to be using IT Glue when troubleshooting is needed.
• COMING SOON! Datto RMM Managed Networking Devices in IT Glue: Datto RMM offers a distinct capability to seamlessly discover both machines and network devices. Soon, you’ll be able to centralize all this information within IT Glue. This means you’ll have the ability to import vital SNMP details for networking devices, including information like uptime, serial numbers, OID and names for switches, firewalls and routers. These details will be updated in real-time within IT Glue as soon as you load the page.

Interested in learning more about IT Glue? Request a 1:1 call with a documentation specialist HERE.

Client Collaboration

In IT Glue, you can take your customer relationships to the next level by leveraging MyGlue for day-to-day collaboration and myITprocess for assessing clients’ technology risks and conducting QBR meetings for guaranteed project approvals.

• NOW LIVE! Automated QBR Management in myITprocess: Streamline your QBR meetings with myITprocess by automating the process of sending meeting invitations and creating agendas. After the meeting, post-meeting reports will be sent directly to attendees’ email inboxes. This automation removes the need for time-consuming administrative QBR tasks, making it easier to gain client cooperation and hold them accountable. This streamlined management of your meetings, from beginning to end, allows you to concentrate on discovering missed revenue opportunities and nurturing profitable client relationships.
• NOW LIVE! Autotask Automated Opportunity Creation in myITprocess: Automatically turn client-accepted myITprocess recommendations into Autotask Opportunities. This way, you can clearly track the progress of each recommendation and ensure the lifecycle of any project is seamlessly handled and executed on time, every single time.
• NOW LIVE! Compliance Manager Integration in myITprocess: Automatically turn risks identified in Compliance Manager into client-facing IT roadmap items for fast budget, timeline and project approvals. This integration helps you keep your client’s IT environments secure by providing you with complete visibility into their compliance risks alongside the rest of their technology misalignments in myITprocess.
• COMING SOON! Network Detective Pro Integration in myITprocess: Effortlessly link Network Detective Pro Executive Summaries to myITprocess QBR invitations and seamlessly present them alongside your client-facing myITprocess presentations within your IT Roadmap. This will make it easier for clients to visualize, track and understand different project proposals and quickly get them on board.

Interested in learning more about myITprocess? Get a demo and take your QBRs to the next level HERE.

Automated Accounts Receivable

When it comes to getting paid, cash is king. With business owners having to wear many hats, it is important that business documentation, task automation, security and client collaboration are as streamlined as possible. Once you have completed your IT services, getting paid is the next crucial step — and that is where ConnectBooster comes in. ConnectBooster has been proven to cut time, save money and offer customer transparency all while ensuring predictable cash flow. To make things as seamless as possible, we are excited to introduce some new features:

• COMING SOON! Customer Onboarding Checklist: The main goal of ConnectBooster is to help you grow and scale your business, but sometimes onboarding clients can involve a lot of manual and time-consuming work. For this reason, we created a checklist to help you structure and standardize the way you onboard so you don’t forget the important things.
• COMING SOON! Notifications to Autotask and Kaseya BMS: To better streamline internal admin workflows, we are offering the ability to create a ticket on a service board in addition to or in place of an email. Some of these will also be capable of automatic resolution, helping save you time.
• NOW LIVE! Dashboard Customization: With Dashboard Customizations, you will be able to customize your ConnectBooster Partner Portal to prioritize what you want to see. You will have the ability to select what analytics you would like to be displayed first, from Aging A/R total to Average Days Past Due.

Interested in learning more about ConnectBooster?