In this edition of #GlueCrew Stories, meet IT Glue’s Sales Engineer and one of the first employees in the Vancouver office, Adrian Macartney.
How did you end up in your position here?
I started working at IT Glue almost three and a half years ago. At the time, everyone else was working remotely so I ended up being the first employee in the Vancouver office. I began as a Support Specialist, and then after just one month became the Implementation Specialist on the Partner Success team. Then, about a year and a half later, I moved to the Product team as the Product Specialist.
My title has changed quite a bit, but I’ve always had a similar position in terms of being able to help in a variety of ways. I’ve been involved in a lot of different departments and now, as a Sales Engineer, I’m still in quite a hybrid position – often working between departments, especially Support, Product, and Sales.
What do you enjoy most about working here?
I’ve always been obsessed with technology, so working here is like a day in the park or like swimming in chocolate for me. As a kid, my friends would be playing video games while I’d be installing servers. I’ve always been fascinated with systems – how servers and the internet operates. IT Glue works with MSPs that have to deal with this kind of stuff all day, so being able to communicate with these companies makes every day a unique challenge. It keeps the job fresh.
What are you most proud of in terms of the company or yourself?
Since I started we’ve gone from five people to over a hundred. It’s crazy how efficient and effective all the different teams are. I’m also proud to have been able to work on so many of these different teams.
To work and grow with a startup is an amazing journey. The company really found a niche and has only continued to excel and be a leader in the industry. It doesn’t feel like a job to me – it’s more my work, or my lifestyle. I’m more than happy to go the extra mile.
What challenges have you faced along the way?
A lot! You can call it growing pains. The challenges have less to do with our app and more to do with how fast we have been and continue to grow, and being able to keep up with that. When we were a startup we were explosively popular. Figuring out how each department would operate, who to hire, how to build teams and pass the hats even when you didn’t always want to, was challenging. The challenge of being busy is what also makes you grow, though. It’s an ongoing challenge and the best challenge to have.
What’s something people don’t know about you?
I worked in Alberta in the oil sands for about a year. Charter flights would take you to the middle of nowhere and on some days we were working in -33 Celsius. My twin sister was working there at the time, and I was looking for a break from city life – an adventure you could say. During my time there some people thought I would make a really good project manager. I realized though, that this was not what I wanted to continue to do. That being said, any you work you do contributes to future appreciation and respect for what other people do.
What inspires you?
The majority of technology is built for good. Faster computers and faster internet give doctors and physicists what they need to do their jobs. In my short time with tech (20 years), I’ve seen so much change and it’s so exciting. Everything can be made better, and technology is able to solve a lot of complex challenges.
Who are you outside of work?
I’m a family person! I’m currently living with my partner and her son. I’m also involved in a lot of technology outside of work. At the moment I’m working on getting my Cisco certifications for networking, along with working on programming on the side. Aside from that, I’m into electronic music, computer networks, your typical Netflix stuff, and doing fun stuff with the family.
What advice would you give to colleagues?
Don’t sweat the little stuff. It can feel overwhelming to come into a new company, so whether you read a book or create a system for yourself, you need to learn to cope with the information overload. It might seem like work is frustrating at times, but all jobs can get like this. Learn to adapt and create your own internal system – you’ll be more positive and you’ll be able to contribute more effectively to your team’s initiatives.
Also, if you ever want to do something but don’t feel capable, dive in regardless. Basically just don’t shoot yourself in the foot either. Be grateful for your opportunities, stay humble, and ask questions.
Interested in being a part of our team? We want to hear from you!
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