Protect User Productivity and Data With Backup Documentation in IT Glue

Software-as-a-Service (SaaS) data protection has swiftly emerged as a critical priority for organizations worldwide. As businesses increasingly rely on SaaS platforms like Microsoft 365 and Google Workspace, these environments have become prime targets for cybercriminals. This is where Datto, a globally recognized vendor in the managed service provider (MSP) space, saves the day for MSPs. Datto offers Datto SaaS Protection +, a robust backup and recovery solution for MSPs to comprehensively secure their clients’ Microsoft 365 and Google Workspace environments.

Now, IT Glue is all set to take the value of Datto SaaS Protection + to the next level and enable MSPs to enhance their service offerings even further. We are excited to introduce a new feature in IT Glue, Datto SaaS Protection User Insights, which will deliver real-time updates on Microsoft 365 and Google Workspace backups within IT Glue. This latest innovation redefines how IT professionals manage and protect their clients’ everyday operational continuity with comprehensive backup insights.

Datto SaaS Protection User Insights: Safeguard users’ daily productivity with at-a-glance backup details

Without easy access to backup information, IT pros can struggle to stay ahead of potential risks, leading to security vulnerabilities in client environments. This, in turn, affects end-users’ ability to continue daily operations since uninterrupted access to calendars, files and communications is critical for their day-to-day tasks. To avoid such unexpected disruptions to their clients, IT pros must have complete visibility into the user protection status.

With Datto SaaS Protection User Insights in IT Glue, IT pros like you can tackle this challenge effectively. The feature brings Microsoft 365 and Google Workspace user information from Datto SaaS Protection + directly inside IT Glue — the documentation platform for your day-to-day functions — providing you with comprehensive visibility into your clients’ backup status.

By eliminating the need to toggle between multiple platforms, Datto SaaS Protection User Insights enables you to take swift action when necessary, considerably enhancing efficiency and security. Whether you need an organization-wide view or a detailed, user-level perspective, the feature provides an at-a-glance overview of which users and applications are protected, and which of those might be at risk. This granular visibility allows you to proactively manage data security, ensuring that every user is covered and that no detail slips through the cracks.

Streamline backup management and identify user protection status with ease

Datto SaaS Protection User Insights in IT Glue offers the following advantages:

• Quickly determine user protection status: Instantly see which users are not backed up within IT Glue, instead of manually searching through your backup portal. This streamlined approach saves you time and reduces the risk of overlooked vulnerabilities.
• Effortlessly provide backup for new contacts: An IT Glue administrator can easily review the contact list and identify the new contacts syncing via the Microsoft 365 integration but not backed up by Datto SaaS Protection +. They can then quickly enroll those users to provide immediate protection. Let’s say a new user was accidentally not backed up during the onboarding process; this helps you easily rectify that oversight.
• Complete backup health information in one pane: View Datto SaaS Protection + insights for all Microsoft 365 and Google Workspace tools like Mail, Calendar, Contacts and Drive, directly alongside your user documentation. This includes critical information such as:
  • Product type (Microsoft 365 or Google Workspace)
  • Protection status
  • Last backup time
  • Backup drive size
  • Mail backup size
  • Contact backup size
  • Calendar backup size

Get comprehensive backup visibility with centralized user information

Managing backups across multiple clients can get complex and time-consuming. However, with the Datto SaaS Protection + integration in IT Glue, you can achieve complete visibility seamlessly at both the global and granular levels.

In the global view, this integration provides an at-a-glance overview of backup status across all your clients, eliminating the need to manually check each client’s protection status, including the Backup Percentage, Backup Status, Service Health, Cover and Sync Status across all clients. Think of it as a “mini audit” that offers a snapshot of your entire client base’s data security. You can also leverage the global export functionality to quickly review backup health details across all clients and identify all unprotected users.

Additionally, you can view more detailed backup insights on a per-organization level, for more specific Google Workspace or Microsoft 365 backup status information. This includes critical details, such as the number of protected seats per application.

Consolidating backup documentation within IT Glue allows you to be proactive rather than reactive. Since the failed backup status is visible along with other information, an IT Glue administrator can quickly spot a contact with a failed backup status while going through the contact list. This allows them to promptly address the issue before it escalates into a bigger problem. Such a streamlined approach ensures that you can address potential vulnerabilities before they impact your clients.

Seamlessly manage your SaaS backup documentation with IT Glue

As SaaS data security becomes a growing concern, having complete visibility and control over your SaaS backups is not a luxury but a necessity. With the integration of Datto SaaS Protection User Insights into IT Glue, IT pros like you can now seamlessly access your SaaS backup information along with all the other mission-critical IT information. This powerful feature empowers you to proactively manage backups, address vulnerabilities and protect your clients’ critical data and daily productivity with unparalleled efficiency.

Learn more about this feature at this Knowledge Base link.

IT Glue is an award-winning, SOC 2 Type II compliant documentation management platform designed to streamline your IT operations and optimize your IT environment. Powered by its AI engine, Cooper Copilot, IT Glue seamlessly adapts to your unique documentation needs and elevates your IT documentation so your team has access to the information they need when they need it.

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