IT Glue Announcements at Kaseya DattoCon 2023

Datto RMM Web Remote Control in IT Glue, Offline Password General Availability, AD Password Rotation Scheduler and more!

At Kaseya DattoCon 2023, the IT Glue product team unveiled a series of significant feature launches and innovative workflow integrations that we are excited to share with our partners. We extend our gratitude to those who joined us live in Miami and became part of the IT documentation community.

For those who may have missed the news, here’s a recap:

Offline Mode for Passwords – General Availability (NOW LIVE)
Access to passwords is mission-critical for IT professionals to perform their jobs effectively. With Offline Mode for Passwords, you can securely access your most sensitive IT Glue assets — your stored passwords — whenever and wherever you need them. This new feature ensures seamless and secure password access, even when IT Glue is undergoing maintenance, providing peace of mind and ensuring uninterrupted business operations.

This means you can be confident that you’ll always have access to the credentials necessary to log in to your tools, even during unforeseen emergencies. The new IT Glue Offline Mode browser extension preserves essential information, such as user permissions, OTP codes, host-proof hosting and activity logs, when using passwords in offline mode.

Learn more HERE.

AD Password Rotation Scheduler (NOW LIVE)
Regularly changing passwords is an established industry best practice. However, the manual process of rotating passwords can be cumbersome and time-consuming. Through Network Glue, AD passwords can now be automatically rotated within IT Glue based on a user-defined frequency. This enables enhanced compliance and security, effectively putting password rotation on autopilot.

IT Glue Administrators can set the preferred frequency for AD password rotation. Selected AD passwords on a predetermined schedule will undergo automatic rotation, and the updated password records will be seamlessly documented in both IT Glue and Active Directory.

Learn more HERE.

Datto RMM Web Remote and SNMP Data in IT Glue (NOW LIVE)
Previously, technicians had to go through the challenging process of toggling between information retrieval in IT Glue and action in Datto RMM. This integration reduces ticket resolution times and expedites remediation by significantly reducing tool switching. Now, we have introduced Web Remote control and Datto RMM SNMP data in IT Glue for even more efficiency gains.

Achieve comprehensive device visibility with real-time, contextual insights from Datto RMM, including CPU usage, memory statistics, disk utilization, last reboot timestamps and more. With the latest addition of SNMP data from Datto RMM managed devices now available in IT Glue, you can further centralize and consolidate your IT documentation.

While working on IT tickets, IT teams traditionally rely on IT Glue to review vital device data, passwords and contact information before initiating Web Remote access. With our latest IT Glue and Datto RMM integration update, IT teams can significantly reduce the effort required, eliminating more than three clicks in the process. Now, they can swiftly provide instant support by directly launching the Datto RMM Web Remote from within an IT Glue Configuration page.

Learn more here.

Datto BCDR DR Runbook (NOW LIVE)
An easily accessible, up-to-date DR Runbook with crucial device information is essential for swiftly restoring affected devices during emergencies. The traditional approach of manually storing and managing this data, which is labor-intensive and time-consuming, has now been streamlined with the Datto BCDR DR Runbook in IT Glue. You can effortlessly export a comprehensive list of Datto BCDR devices, complete with their latest details, such as CPU, RAM, hostnames and more, directly from IT Glue.

This integration maximizes the efficiency of your recovery process, ensuring that disaster recovery can be executed within minutes instead of hours. Additionally, you can specify a specific boot order to expedite the recovery process following a disaster.

Learn more about this feature here.

Unified Executive Summary Reports in myITprocess
In myITprocess, we’ve simplified the process of preparing for client meetings by allowing you to add reports automatically to client presentations from other IT solutions. This functionality streamlines your QBRs and enriches the content you can share while getting time back. Currently, this is possible with Network Detective Pro, so you can add various risk metrics directly to myITprocess presentations and effectively communicate these risks to your clients in an easily digestible format.

What’s even more exciting is that we’re continually expanding the list of integrations for this feature, with plans to incorporate more of our IT Complete solutions in the near future. You can expect to be able to add Autotask and Datto RMM reports that include SLA and ticket metrics before the end of October.

With Unified Executive Summary Reports in myITprocess, you can eliminate the need for cumbersome data copying and pasting between different sources when creating customer presentations.

SSO Access Control – Bypass Capability (COMING SOON)
The SSO Access Control feature empowers you to enforce Single Sign-On (SSO) login for IT Glue, eliminating the need for local IT Glue credentials if preferred. With the latest enhancement, users included in the SSO bypass list can continue to log in using SSO while retaining the option to use local credentials in case of an emergency restricting access to their SSO tool.

Robotic Process Automation with CooperBots (COMING SOON)
Through our new intelligent system, a collaborative effort involving Autotask, Datto RMM and IT Glue, you can now automate daily, repetitive tasks for your team, such as fixing slow internet connection or resetting a password. This automation streamlines the resolution of minor tickets, freeing up valuable time to concentrate on more significant tasks and projects.

Coming later this year

• SNMP v3 Discovery for Network Glue – Get complete visibility into your networks with new device data at your fingertips.
• Password Complexity Selection – Ensure passwords are compliant and secure with enhanced requirements for password complexity.
• Asset Type Selection for Runbooks – Reduce noise by selecting the exact assets you need to include in runbooks.

Recap
Kaseya DattoCon 2023 witnessed an array of game-changing features and integrations from IT Glue that promise to revolutionize IT documentation. These innovations empower IT professionals to work more efficiently and securely. Here’s a quick recap of the top features we’ve introduced:

• Offline Mode for Passwords – Ensures secure access to critical passwords, even during maintenance.
• AD Password Rotation Scheduler – Automates password rotation to enhance compliance and security.
• Datto RMM Web Remote and SNMP Data in IT Glue – Provides comprehensive device visibility and centralizing IT documentation.
• Datto BCDR DR Runbook – Streamlines disaster recovery with up-to-date device information.
• Unified Executive Summary Reports in myITprocess – Simplifies client presentations and expands integration possibilities.

Stay tuned for even more exciting features on the horizon, including SSO Access Control and Robotic Process Automation with CooperBots, as we continue to push the boundaries of IT documentation.