IT Glue Product Updates from Kaseya DattoCon 2024

The IT Glue team has been hard at work this Fall season, bringing impactful innovations to light at Kaseya DattoCon 2024, held at the iconic Fontainebleau and Eden Roc hotels in Miami Beach. With a focus on AI-driven solutions and advancements in security, productivity and mobile experience, we continue to empower IT professionals to streamline documentation, strengthen cybersecurity and boost operational efficiency. Explore our latest features and updates below, along with an exciting preview of what’s coming next. For more details, visit our What’s New page to stay up-to-date with IT Glue’s latest innovations!

Discover IT Glue’s latest feature rollout

• NOW LIVE! Cooper Copilot Smart Assist: Simplify and declutter your IT documentation with AI-powered automation from Cooper Copilot. Smart Assist streamlines documentation upkeep by thoroughly reviewing all documents to pinpoint outdated assets, enabling you to quickly clean up stale documentation with just a few clicks. It flags stale documents for quick removal, highlights duplicates and marks expired content for efficient cleanup. Additionally, Smart Assist recognizes frequently used documentation across your team, enabling easy replication across organizations, so you can scale proven processes without starting from scratch. Read the Knowledge Base article for more information.
  • Coming Soon: Smart Assist will extend to passwords and configurations, expanding automated support to declutter these critical areas.
• NOW LIVE! BitLocker Recovery Key Auto-Documentation: Avoid downtime during unforeseen emergencies and never waste time trying to access BitLocker recovery keys again. With our BitLocker Recovery Key Auto-Documentation feature, recovery keys are automatically documented and associated with their respective devices in Network Glue. This ensures keys are readily available, minimizing downtime in case of a device lockout. Learn more in the Knowledge Base article, or book a live demo of Network Glue to see the feature in action.

• NOW LIVE! Datto Endpoint Backup Insights & Datto SaaS Protection User Insights: All your backup documentation — Datto SaaS for user data, Datto Endpoint for devices and Datto BCDR for appliances — is now centralized. These key integrations in IT Glue enable quick troubleshooting and ensure data security with comprehensive, up-to-date backup insights for each layer of protection. Read the Knowledge Base article to learn more.
  • NEW: Datto BCDR Backup Health Flexible Asset via Cooper Copilot Smart Create: This feature allows you to effortlessly monitor the health of Datto BCDR backups by generating flexible assets automatically, making it easier to track backups across your environments and manage them proactively.
  • NEW: Datto SaaS Protection User Insights: Gain granular visibility into user backup specifics with Datto SaaS Protection User Insights, offering detailed data to ensure you have every piece of information about a user in one pane for faster troubleshooting.
  • NEW: Datto Endpoint Backup Integration for PCs: The latest integration with Datto Endpoint Backup allows comprehensive documentation of device backups, ensuring all your PC backup data is centralized ensuring users’ productivity is never at risk.

• NEW! Password Policy Enforcement: Our new Password Policy Enforcement feature allows you to meet compliance standards effortlessly. Set policies that align with your organization’s security needs by choosing password type, length and complexity, which will be instantly enforced across all IT Glue organizations for peace of mind. Read the Knowledge Base article to learn more.

• NEW! Customizable Runbooks: Now, with Customizable Runbooks, you can create tailored exports for core and flexible assets, saving you time and eliminating the need to “export all or nothing.” Focus only on the essential information that matters, making runbooks more relevant and efficient. Customizable runbooks are applicable for scheduled runbooks as well. Read the Knowledge Base article to learn more.

• NEW! QBR Report Builder in myITprocess: Tired of manually compiling QBR reports? Our QBR Report Builder lets you automate the entire process, templating reports for each client. This feature covers essential areas like Warranty Lookup, Executive Summary, Alignment and Budget, and a Strategic Roadmap. Customize your own agenda only with relevant reports for each client, and seamlessly duplicate these reports with updated data for every upcoming meeting thereafter, reducing significant manual labor. Read the Knowledge Base article to learn more, or book a one-one-one myITprocess demo to see the feature in action.

What’s next? Get excited for our new features coming soon

• COMING SOON! Datto RMM Software Asset Tracker: Launching in November 2024, the Datto RMM Software Asset Tracker will automatically track every application installed on your network’s devices. Gain visibility into each device’s software inventory, or identify which devices are running specific software with ease.
• COMING SOON! IT Glue Mobile App 2.0: Expected in December 2024, the IT Glue Mobile App 2.0 brings a refreshed UI and UX, along with key features like asset pinning to streamline access to essential data. This update addresses efficiency and performance, giving you a better mobile experience on the go.
• COMING SOON! myITprocess Device Expiration Auto-Documentation: Releasing in November 2024, this feature will provide full visibility into warranty and end-of-life expiration dates for devices from myITprocess, directly within IT Glue — offering comprehensive asset documentation in a single pane. Book a one-one-one myITprocess demo to learn more.
• COMING SOON! Cooper Copilot: Smart SOP Generator: Coming in 2025, Cooper Copilot will introduce the Smart SOP Generator, an AI-driven tool that will automatically create SOPs based on the actions taken by your technicians with seamless screen recording, helping IT teams build reliable documentation faster than ever.

Stay tuned for the latest from IT Glue, as we continue to deliver innovative tools designed to elevate your documentation experience and drive your success. Exciting updates are on the way—don’t miss out!

Ready to see these new features in action? Book a live IT Glue demo with an expert to experience our new features first-hand.