Halloween isn’t the only spooky thing that takes place every year. In fact, far more terrifying is what takes place every day, scrawled on sticky notes throughout your clients’ offices, or written in emails to their colleagues. That's right, Password Horror Stories.
Social interaction is the backbone of business. IT Glue has many of the same qualities and opportunities as other social technologies. For one, it’s an awesome way for team members to collaborate with one another.
Understanding the process your prospects take when deciding on your services comes down to a likely familiar term called the buyer’s journey. How much you understand this journey, and the role your MSP plays within it, will have a direct effect on your ability to sell.
How you go about planning and preparing for these events can help dictate what kind of functionality you and your clients might have in their aftermath - at the very least, proper preparedness will ensure you still have access to crucial information.
Flags and Workflows can be used to help onboard new clients, and to manage changes in signing authority. The key principles here are using Flags to kickstart a set of routine processes, and to ensure compliance standards are maintained.
In this edition of #GlueCrew Stories, we introduce you to a member of our team who dedicates her time to helping build and shape IT Glue's superstar sales team. Meet Amanda Luong, our Director of Sales.
If you think you’re on your own in this documentation journey, think again. We’re not just here to provide you with tips and tricks on how to get into a documentation rhythm, we’re here to provide you with the tools you need to keep that rhythm strong.