Case Study Overview2018-10-26T08:47:59+00:00

Our Love for Documentation…

Top MSPs from around the globe are driving operational efficiency with our IT documentation software. Find out why more than 5,000 partners in 30 countries — including companies like Datto, ConnectWise and Autotask — are falling in love with IT Glue.

Logic TCG

Yohan Ruparatne worked in the IT field for nearly 20 years before starting his MSP, Logic TCG. The company is an example of a modern MSP, building their business from scratch with the latest technology and best practices.


iProv, LLC, is an MSP in Little Rock that works with a wide range of different verticals. The focus on process development led them to IT Glue as a means of improving some of the back end processes.

GlobalMac IT

GlobalMac IT has built a successful MSP by focusing on a particular niche - Mac-based law firms between 10-50 employees. In order to scale, they recognize that documentation is of utmost importance.


Technology Services Group (TSG) is a leading MSP, supporting thousands of businesses across the UK in delivering a robust IT service, providing proactive IT support and deploying cutting-edge technology.

Reliable Solutions Group

Reliable Solutions Group serves a diverse range of industries in Northeastern Ohio. Its decision to get IT Glue was not so much about solving a pain point as it was about exploiting an opportunity.


To be a best-in-class MSP, you need to learn about what other great MSPs do, and adopt those practices into your own company.

Mirus IT

Mirus IT is a leading UK MSP , but despite their success, Managing Director Paul Tomlinson recognized that the state of their documentation was in need of some improvement.