The Challenge

For Reliable Solutions Group, the decision to get IT Glue was not so much about solving a pain point as it was about exploiting an opportunity.

Explains co-owner and VP, Technical Services Lacretta Incorvaia, “The most important aspect in maintaining success for Reliable Solutions Group is anticipation – maintaining the ability to predict issues, find opportunities, and proactively address the needs of our clients.”

This means being open to new technologies when they add value to the company.

The Solution

“Leading up to Autotask Community Live, I reviewed the various sponsors that would be an integral part of the event. IT Glue stood out immediately…I was already researching more efficient, compliant ways of documenting our client infrastructures.”

“What ultimately sold us on adopting IT Glue was its stellar password management, ease-of-use interface and integration with both our PSA and RMM platforms.”

Once the decision had been made to adopt IT Glue, Reliable Solutions Group wanted to implement right away, the recommended best practice for new IT Glue partners.

The Results

“We worked diligently over a weekend to complete the implementation as quickly as possible so that we could enjoy the benefits of the platform and save time right away.” As Lacretta explains, “the process of migrating data can only be summed up in one word – easy! With the deep integration with Autotask, essential data such as assets, companies, locations and contacts synced immediately.”

Since adopting IT Glue, Reliable Solutions reports significantly reduced onboarding time, saving hours on tracking down passwords, and locating carrier/Internet data and overall information. “IT Glue has become one of the most critical functions of our business. It has even provided features we did not think we needed.”