Digital Transformation in Your MSP

This Autumn a new batch of university graduates will enter the jobs market. This is great news, especially as the European Commission estimates that, by 2030, the EU will have a shortage of 8 million ICT specialists. Yet recruiting and retaining talented staff requires more than just raising salaries. It’s clear that an employer’s working environment must be enticing to both attract and retain talent – and increasingly MSPs are looking at innovative technologies for help.

In this session, we look at how IT documentation platforms can assist with critical parts of the employment process. From helping with onboarding, knowledge transfer and establishing best practices – along with tools to aid managers in planning career development and structured training programs for staff. The session also looks at how to operate on an international scale – especially with more staff working entirely remotely.

Drawing on real-world examples, this session offers guidance on the practical steps needed to help win the race for talent and, explore key solutions including document management platforms to help guide the process and to consolidate the knowledge base, in one easy place.

Key takeaways will include:

• Day one: Onboarding best practice for local and remote workers.
• Building knowledge transfer as a core function and using the proper solutions to manage
• Staff assessment and key metrics to help drive development.

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