During this critical service improvement session, MSP expert Erick Simpson focuses on one of the most critical activities for service delivery profitability – the dispatch function. Proper management and scheduling of billable resources will increase utilization, profitability and client satisfaction. This session reveals best practices for proactive remote maintenance support, reactive and scheduled onsite services, dispatch management of technical resources, and effective communication techniques between all affected parties to maintain SLAs and client satisfaction.
Session attendees receive the following MSP Mastered® tools by Erick Simpson: The Service Dispatch Process Best Practices Guide
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